Uncover Actionable Insights
With Real-Time Conversational AI
Next Level Call Intelligence
KeyMetric real-time Conversational AI turns customer calls into actionable insights - automatically recording, transcribing, and summarizing every call and conversation.
Quickly identify engagement trends, key phrases and data points, and potential next actions to improve business productivity and operations.
Transform Your Calls Into Valuable Insights
With KeyMetric, every call becomes a powerful source of intelligence to transform your business. From understanding customer needs, to identifying trends and opportunities - Conversational AI will help you improve performance, refine messaging, and drive growth.
Schedule a Demo
View Pricing
Improve Business & Marketing Efficiencies
In today's competitive landscape, optimizing business and marketing strategies is essential. KeyMetric’s call tracking and conversational AI tools provide powerful insights that help businesses improve efficiency and drive growth.
KeyMetric goes beyond basic metrics, identifying which campaigns, ads, and keywords deliver the highest-value interactions. With real-time insights and AI-driven analysis, businesses can allocate budgets wisely, improve customer service, and make data-driven decisions to maximize ROI and conversions.
FAQ
Conversation intelligence, also known as conversation analytics, is the process of capturing, analyzing, and acting upon data from customer interactions in order to improve customer service and business operations. This typically involves using technology, such as speech recognition and natural language processing, to automatically transcribe, understand, and categorize customer interactions across various channels, such as phone calls, chat, and email.
The data is then analyzed to gain insights into customer behavior and intent, identify areas for improvement, and make better business decisions. This allows companies to improve customer experience, increase efficiency, and identify new opportunities for growth.
Although the accuracy of transcriptions depends on multiple factors such as background noise or caller accent, our transcriptions are generally +95% accurate. Because we record each participant on separate channels, our transcriptsion are more accurate than other solutions.
Yes. In addition to transcribing your call recordings into searchable transcripts and summaries, you can score each call, tag each call, and add call and/ or caller-specific notes, reminders and call-to-actions.
Yes. Unlike plans from other providers like Callrail or Marchex that charge you additional fees for conversation intelligence, all KeyMetric+ plans include conversation intelligence. There is no additional charge except for additional per-minute fees to process the audio-to-text transcriptions should you exceed your alloted plan minutes per month.