Turn Every Conversation Into
Next-Action Intelligence

AI Call Tracking Recording, Transcription, Scoring & More



KeyMetric conversational intelligence is a powerful tool that enables businesses of all sizes to efficiently turn phone call conversations and recordings into actionable insights that were previously buried within hours of audio content.


Providing deep visibility into every customer call and conversation KeyMetric automatically converts call recordings into clear, searchable text to tag and score leads, search and analyze calls for crucial data points, identify trends and patterns, and benchmark one or hundreds of calls in just seconds.


✔ Record, transcribe, score, tag and prioritize every customer call
✔ Automatic multi-language speech recognition and call transcription
✔ Easily search one or all calls at once for keywords, phrases and actions
✔ Easily identify high-value conversations to ensure effective next-actions

KeyMetric Conversation Intelligence Report




Stop Wasting Time & Money
Listening to Every Phone Call

Listening to call recordings is teadious and time consuming. KeyMetric automatically does it for you in just seconds, and more importantly we can do it hundreds or thousands of calls in jsut seconds.


✔ Identify areas where your business needs improvement.
✔ Enhance online help systems to reduce support call volumes.
✔ Improve employee training programs, sales scripts and frameworks.

Easily identify topics and patterns and search one or multiple calls at a time for keywords and phrases such as "schedule an appointment" or "cancel" to pinpoint customer trends and behaviors.


✔ Fine-tune ad and keyword buys and boost conversion rates.
✔ Prioritize follow-up sales activity based on opportunity value.
✔ Boost conversions and sales while loweing customer attrition.




FAQ

Conversation intelligence, also known as conversation analytics, is the process of capturing, analyzing, and acting upon data from customer interactions in order to improve customer service and business operations. This typically involves using technology, such as speech recognition and natural language processing, to automatically transcribe, understand, and categorize customer interactions across various channels, such as phone calls, chat, and email.


The data is then analyzed to gain insights into customer behavior and intent, identify areas for improvement, and make better business decisions. This allows companies to improve customer experience, increase efficiency, and identify new opportunities for growth.

Although the accuracy of transcriptions depends on multiple factors such as background noise or caller accent, our transcriptions are generally +90% accurate. Because we record each participant on separate channels, our transcriptsion are more accurate than other solutions.

Yes. In addition to transcribing your call recordings into searchable content, with KeyMetric you can score each call, tag each call, and add call and/ or caller-specific notes, reminders and call-to-actions.

Yes. Unlike plans from other providers like Callrail or Marchex that charge you additional fees for conversation intelligence, all KeyMetric+ plans include conversation intelligence. There is no additional charge except for additional per-minute fees to process the audio-to-text transcriptions should you exceed your alloted plan minutes per month.